FAQ's
How much do you charge for delivery?
Free UK Delivery on orders over £30
£3.99 UK Delivery on orders under £30
£4.99 for UK Next Day Delivery
When is your customer service department available?
Monday – Friday 9am – 5pm
Do you deliver overseas?
Yes, if the territory you require delivery to isn’t on our standard list at checkout please call 01780 489100 for a delivery quote.
How do I claim Vat exemption?
Simple! Our product pages will guide you through the process. For more details, see our article here.
What do I do if my item is faulty?
In the event that you receive a faulty item contact us straight away either by email help@storyandsons.com, telephone 01780 489100 or on our live chat service.