FAQ's

How much do you charge for delivery?

Free UK Delivery on orders over £30

£3.99 UK Delivery on orders under £30

£4.99 for UK Next Day Delivery

When is your customer service department available?

Monday – Friday 9am – 5pm

Do you deliver overseas?

Yes, if the territory you require delivery to isn’t on our standard list at checkout please call 01780 489100 for a delivery quote.

How do I claim Vat exemption?

Simple! Our product pages will guide you through the process.  For more details, see our article here.

What do I do if my item is faulty?

In the event that you receive a faulty item contact us straight away either by email help@storyandsons.com, telephone 01780 489100 or on our live chat service.